Legal Center

Terms of Use

These Terms of Use (the "Terms") are an agreement between you and Lex Collective LLC, ("Company," "we," "us," or "our"). They govern your access to and use of Lexarra, the Lexarra Hub, any related website, mobile application, portal, API, document, identity-verification, e-signature, verification, AI-assisted, scheduling, payment, messaging, video, recording, transcription, and dispute-resolution functionality (collectively, the "Services").

By creating an account, accessing, using, purchasing, or continuing to use any Service, you agree to these Terms and the Privacy Policy, which is incorporated by reference. If you do not agree, do not access or use the Services.

1. Eligibility; Authority; Account Acceptance

You must be at least 18 years old and legally capable of entering into a binding agreement to use the Services, unless an Organization

Customer expressly authorizes a minor’s access through an account controlled by a parent, legal guardian, or other legally authorized person and applicable law permits that access. If you use the Services for an organization, you represent and warrant that you have authority to bind that organization.

Company may approve, refuse, suspend, restrict, or terminate access to any account or Service at any time to the extent permitted by law, including for security, legal, compliance, risk-management, operational, or suspected misuse reasons. You must provide complete and accurate registration information, keep it current, safeguard your credentials, and promptly notify us of suspected unauthorized access. You are responsible for activity occurring through your account except to the extent caused directly by Company’s breach of these Terms or applicable law.

2. The Services; No Legal, Fiduciary, or Professional Relationship

The Services are technology tools. Company is not a law firm, lawyer-referral service, legal representative, fiduciary, notary public, bank, insurer, medical provider, or court; does not provide legal advice, legal opinions, legal representation, or tax, financial, or other professional advice; and does not establish an attorney-client, fiduciary, agency, or other professional relationship with you solely by providing the Services.

The Services may allow an Organization Customer, including a law firm, to communicate, contract, schedule, invoice, obtain identity-verification information, sign documents, host meetings, manage matters, and provide services to its own clients. That Organization Customer—not Company—is solely responsible for its professional services, client relationships, advice, conflicts analysis, legal compliance, content, instructions, communications, fees, and obligations. Company does not endorse, supervise, guarantee, or control any Organization Customer or professional.

The Lexarra Hub may provide document-generation, clause-library, signing, identity-verification, authentication, and AI-assisted tools directly to the public. These tools are informational and administrative only; they do not assure that a document is suitable, enforceable, complete, correctly executed, valid in any jurisdiction, accepted by a third party, or appropriate for your circumstances.

3. AI-Assisted Functionality

AI-assisted features may generate, summarize, organize, translate, explain, rephrase, classify, or extract information from User Content. Outputs may be inaccurate, incomplete, outdated, biased, unavailable, or unsuitable for a particular use. You are solely responsible for reviewing all inputs and outputs and for obtaining qualified professional advice when appropriate. Do not rely on an AI-assisted output as legal, medical, tax, financial, compliance, or other professional advice, or as a substitute for independent professional judgment.

You will not submit User Content to an AI-assisted feature unless you have all rights, permissions, notices, and consents necessary to do

so. You must not use AI-assisted features to violate law, infringe rights, make decisions that are legally prohibited or improperly discriminatory, generate prohibited content, or circumvent safety, access, payment, or security controls.

4. Organization Customers; Workspace Separation

If you are an Organization Customer, you are responsible for your authorized users and all User Content in your workspace; obtaining all legally required notices, permissions, and consents; establishing your own retention, security, and professional-compliance practices; and ensuring your use of the Services complies with law and your obligations to clients, prospects, employees, counterparties, and others.

Company provides the technical platform. Except as expressly agreed in a separate written agreement signed by Company, Company does not assume an Organization Customer’s legal, ethical, professional, privacy, security, records-retention, or regulatory duties. Organization Customers must not use the Services to store or process protected health information, payment-card data, biometric information, or other regulated data unless Company has expressly agreed in writing to the applicable data-protection, security, and compliance terms.

We design the Services to logically separate Organization Customer workspaces from one another and from consumer-facing Services. This technical separation does not relieve any user or Organization Customer of its own access-control, confidentiality, data-quality, or legal duties.

5. Identity Verification, E-Signatures, and Document Verification

Certain Services may facilitate identity verification, electronic signatures, approvals, audit trails, document transmission, or document-verification records. By using those Services, you authorize Company and its applicable service providers to process the information, images, signatures, audit information, and instructions reasonably necessary to provide the requested workflow. 

You represent and warrant that: (a) all information and identity materials you provide are authentic, accurate, current, and lawfully provided; (b) you are the person identified or have lawful authority to act for that person; (c) you will not impersonate, misrepresent, or attempt to verify another person without authorization; and (d) you will not use the Services for fraud, forgery, deception, or any unlawful purpose.

An identity-verification result, signature workflow, audit record, or document-verification response is not a guarantee of identity, authority, capacity, authenticity, consent, enforceability, validity, legal effect, notarization, eligibility, accuracy, or acceptance by a court, government, financial institution, counterparty, or other third party. You remain responsible for determining whether a document, transaction, signature, or verification method satisfies applicable law and your intended purpose.

By selecting an electronic-signature or electronic-record workflow, you consent to transact electronically to the extent permitted by law.

6. Recording, Transcription, Messaging, and Video Features

The Services may enable video meetings, chat, messaging, recordings, notes, transcriptions, and AI summaries. Before enabling, joining, recording, uploading, or otherwise using these features, you are solely responsible for providing all notices and obtaining all consents required by law from every affected person. You will not record, transcribe, monitor, intercept, or disclose communications except as permitted by law and applicable rights and consents.

Company may provide status indicators, notices, prompts, and consent features as a convenience. Those features do not constitute legal advice or assure compliance, and Company is not responsible for a user’s failure to obtain legally required consent.

7. User Content; License; Restrictions

"User Content" means any information, data, document, image, recording, communication, instruction, template, form, file, feedback, or other content that you or a person acting on your behalf submits to, makes available through, or directs the Services to process.

You retain any ownership rights you have in User Content. You grant Company a nonexclusive, worldwide, royalty-free right to host, copy, transmit, display, format, modify solely as technically necessary, and otherwise process User Content: (a) to provide, secure, maintain, support, and improve the Services; (b) at your documented direction; (c) to comply with law and enforce these Terms; and (d) as otherwise permitted by the Privacy Policy and applicable agreement. This license ends when User Content is deleted from the Services, except to the extent the content is retained in backups, required by law, necessary to resolve disputes or enforce agreements, or retained in de-identified or aggregated form where permitted by law.

You represent and warrant that you own or control all necessary rights, permissions, and consents for your User Content and its use under these Terms. Company does not review all User Content and has no duty to monitor it. We may remove, restrict, preserve, disclose, or disable access to User Content when we reasonably believe it is necessary to protect the Services, users, Company, or others; respond to law or lawful process; or enforce these Terms.

You will not, and will not permit others to: (i) use the Services unlawfully or in violation of rights; (ii) upload malware or interfere with the Services; (iii) probe, scan, test, or circumvent security controls; (iv) reverse engineer, decompile, or attempt to derive source code except to the limited extent prohibited by law; (v) scrape, harvest, copy, reproduce, sell, resell, lease, sublicense, or commercially exploit the Services except as expressly permitted; (vi) use automated means to access the Services except through an authorized API; (vii) bypass limits, fees, account tiers, or authentication measures; (viii) use the Services to create or distribute deceptive, infringing, unlawful, or harmful materials; or (ix) access another person’s account, workspace, data, or communications without authorization.

8. Intellectual Property; Feedback

Company and its licensors own all rights, title, and interest in the Services, including software, interfaces, designs, workflows, documentation, trademarks, service marks, content supplied by Company, and all related intellectual-property rights. Subject to your compliance with these Terms and payment of all applicable fees, Company grants you a limited, revocable, nonexclusive, nontransferable, nonsublicensable right to access and use the Services for their intended purpose during the applicable subscription or access period.

If you provide suggestions, ideas, comments, or other feedback, you grant Company a perpetual, irrevocable, worldwide, transferable, sublicensable, royalty-free right to use, reproduce, modify, distribute, and otherwise exploit that feedback for any lawful purpose without compensation or obligation to you.

9. Fees, Subscriptions, Payments, and Taxes

Fees, plan features, usage limits, credits, renewal terms, and cancellation terms are stated at checkout, in the applicable order page, or in a separate written agreement. You authorize Company and its payment providers to charge the payment method you provide for all amounts due, including recurring subscription fees, usage-based charges, taxes, late fees lawfully assessed, and amounts associated with authorized changes to your plan or seats.

Where your purchase includes an automatically renewing subscription, it will renew at the disclosed interval unless you cancel before the applicable renewal date through the platform or as otherwise stated at purchase. We will provide any renewal disclosures, reminders, cancellation methods, and acknowledgments required by applicable law.

Fees are nonrefundable except as required by law, expressly stated at purchase, or agreed by Company in writing. You are responsible for all taxes, duties, levies, and similar governmental assessments other than taxes based on Company’s net income. Company may suspend or terminate access for overdue amounts after any notice required by law or applicable agreement.

10. Third-Party Services and Links

The Services may interoperate with, link to, or rely on third-party services, including payment, identity-verification, video, communications, hosting, analytics, and dispute-resolution providers. Third parties’ services are governed by their own terms and privacy policies. Company does not control and is not responsible for third-party services, content, practices, availability, security, acts, omissions, or transactions. Your use of a third-party service is at your own risk and may require a separate agreement.

11. Suspension; Termination; Effect

You may stop using the Services at any time. Company may suspend, limit, or terminate your access immediately where reasonably necessary for security, fraud prevention, legal compliance, protection of Company or others, nonpayment, breach of these Terms, or operational integrity. We may also discontinue all or part of the Services on reasonable notice where practicable.

Upon termination, your right to use the Services ends. Provisions that by their nature should survive will survive, including provisions concerning intellectual property, fees owed, disclaimers, limitations of liability, indemnity, dispute resolution, and general terms. Subject to applicable law, Organization Customer Content may be exported, deleted, returned, or retained as provided in the applicable agreement, account settings, retention schedule, or legal-preservation requirements.

12. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES, AI-ASSISTED OUTPUTS, DOCUMENTS, VERIFICATION RESULTS, CONTENT, AND ALL RELATED MATERIALS ARE PROVIDED "AS IS" AND "AS AVAILABLE." COMPANY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, SECURITY, AVAILABILITY, QUIET ENJOYMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

WITHOUT LIMITING THE FOREGOING, COMPANY DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, AVAILABLE AT A PARTICULAR TIME OR LOCATION, FREE OF HARMFUL COMPONENTS, OR COMPATIBLE WITH EVERY DEVICE, JURISDICTION, DOCUMENT, TRANSACTION, OR THIRD-PARTY REQUIREMENT; OR THAT ANY OUTPUT, DOCUMENT, AI RESPONSE, IDENTITY-VERIFICATION RESULT, ELECTRONIC SIGNATURE, RECORDING, TRANSCRIPT, OR DOCUMENT-VERIFICATION RESPONSE WILL BE ACCURATE, COMPLETE, VALID, ENFORCEABLE, ADMISSIBLE, EFFECTIVE, OR ACCEPTED BY ANY PERSON OR AUTHORITY.

Some jurisdictions do not allow certain disclaimers, so the foregoing applies only to the maximum extent permitted by law.

13. Beta Services.

Lexarra is currently offered in beta. During this period, the Services may contain defects, errors, or unexpected behavior and may be interrupted or unavailable. These issues may affect the accuracy, availability, processing, transmission, or storage of information, documents, signatures, communications, or other content. You should maintain independent copies of important materials, verify outputs, and completed transactions, and avoid relying on the Services as the sole repository for time sensitive or irreplaceable information. By using the Services during the beta, you acknowledge the foregoing risks. To the fullest extent permitted by applicable law, you hereby release Company, its affiliates, and their respective officers, directors, employees, and agents from claims arising from technical defects, errors, interruptions, or related data-processing, transmission, or storage failures inherent in the beta Services.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY AND ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND REPRESENTATIVES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, USE, OPPORTUNITY, OR ANTICIPATED SAVINGS, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.**

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF COMPANY AND THE OTHER COMPANY PARTIES FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE LESSER OF (A) THE AMOUNT YOU PAID TO COMPANY FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE EVENT FIRST GIVING RISE TO LIABILITY, OR (B) US $100.**

The limitations in this Section do not limit liability that cannot lawfully be limited, including liability for intentional misconduct where limitation is prohibited by law. The parties agree that these limitations are a material basis of the bargain and apply even if a remedy fails of its essential purpose.

15. Indemnification

To the maximum extent permitted by law, you will defend, indemnify, and hold harmless Company and its affiliates, licensors, service providers, officers, directors, employees, agents, and representatives from and against any claims, demands, actions, proceedings, investigations, damages, losses, liabilities, penalties, fines, costs, and expenses (including reasonable attorneys’ fees) arising from or relating to: (a) your User Content; (b) your use or misuse of the Services; (c) your breach of these Terms; (d) your violation of law or another person’s rights; (e) your failure to obtain a required notice, permission, or consent; or (f) a dispute between you and an

Organization Customer, client, prospect, counterparty, signer, or other third party. Company may assume exclusive control of the defense of any matter subject to indemnification, and you will cooperate fully.

16. Dispute Resolution; Mandatory Individual Arbitration; Class-Action Waiver

16A. Scope and mutual agreement to resolve disputes individually

Except as expressly stated below, you and Company agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, any account, transaction, communication, representation, privacy, data practice, payment, marketing, or relationship between you and Company (each, a "Dispute") will be resolved solely through the procedures in this Section.

The procedures apply whether a Dispute arose before or after acceptance of these Terms, and whether it is based on contract, tort, statute, regulation, common law, equity, or any other theory. This Section does not require arbitration of a claim that applicable law prohibits from being subject to a pre-dispute arbitration agreement.

16B. Mandatory good-faith informal resolution

Before initiating mediation, arbitration, or a court proceeding (other than a request for emergency injunctive relief permitted below), the party asserting a Dispute must send a written, individualized Notice of Dispute to the other party. Notices to Company must be sent through the Lexarra Support page. The notice must identify the claimant; state the facts and legal basis of the claim; identify the specific relief sought and a good-faith calculation of the amount claimed; and include the claimant’s handwritten or verified electronic signature. 

The parties must attempt in good faith to resolve the Dispute informally for at least 60 days after a compliant Notice of Dispute is received. During that period, either party may request an individual telephone, video, or other conference. The parties agree that this individualized conference is a condition precedent to mediation, arbitration, or litigation. The limitations period for a Dispute is tolled while the parties complete this required process. Neither party may use settlement communications in a later proceeding except to enforce this Section.

16C. Required non-binding mediation through Lexarra

If the Dispute is not resolved informally, the party seeking further relief must submit the Dispute to Lexarra, an independent digital dispute-resolution service provider, for good-faith **nonbinding mediation** before commencing arbitration, unless Lexarra declines to administer the mediation or applicable law does not permit this requirement. The mediation will be administered under the then-current Lexarra Dispute Resolution Rules, as modified by these Terms.

The mediation may be conducted remotely through secure digital tools, including AI-assisted administrative or facilitation features offered by Lexarra, subject to the parties’ directions and the applicable Rules. Neither Company nor Lexarra is required to disclose confidential settlement positions, algorithmic materials, internal security information, or privileged information. Each party must participate in good faith, but either party may end the mediation after the required good-faith participation set out in the Lexarra Rules. The parties will share mediation fees as the Rules require, except that Company will pay any portion it is legally required to pay.

16D. Individual binding arbitration after mediation

If a Dispute remains unresolved after the informal-resolution and nonbinding-mediation process, either party may initiate individual binding arbitration administered by Lexarra under the then-current Lexarra Dispute Resolution Rules. The arbitration will be conducted by a neutral arbitrator selected under those Rules, remotely unless the arbitrator determines a different format is required by law or fairness. The arbitrator may award the same individual remedies that a court could award under applicable law, including attorneys’ fees and costs when authorized by law. The arbitrator may not award relief for or against anyone who is not a party to the arbitration, except as law requires.

If Lexarra is unavailable or unwilling to administer an arbitration under this Section, the parties will select a mutually acceptable neutral administrator. If they cannot agree, a court of competent jurisdiction will appoint a neutral administrator that will conduct the arbitration under procedures substantially consistent with this Section and that do not alter its individual-arbitration requirement.

The parties will pay arbitration-administrator and arbitrator fees to the extent required by the Lexarra Rules or applicable law. Each party will otherwise bear its own attorneys’ fees and costs unless the arbitrator awards them under applicable law. Judgment on the arbitration award may be entered in any court with jurisdiction.

16E. Delegation; Arbitrability

Except for a court’s authority to determine the enforceability of the class, collective, representative, and private-attorney-general waiver in Section 15.F, the arbitrator—not a court—has exclusive authority to resolve any dispute concerning the interpretation, applicability, enforceability, formation, or scope of this Section 15, including any claim that all or part of this Section is void or voidable. If the delegation provision is held unenforceable, a court will decide only the threshold issue required by law, and all remaining issues will proceed as this Section provides.

16F. CLASS, COLLECTIVE, REPRESENTATIVE, AND PRIVATE-ATTORNEY-GENERAL ACTION WAIVER

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND COMPANY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLASS MEMBER, OR REPRESENTATIVE IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, REPRESENTATIVE, MASS, OR PRIVATE-ATTORNEY-GENERAL ACTION OR PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS OR PRESIDE OVER ANY FORM OF CLASS, COLLECTIVE, REPRESENTATIVE, MASS, OR PRIVATE-ATTORNEY-GENERAL PROCEEDING.

If a court determines that applicable law prevents enforcement of any portion of this waiver as to a particular claim or remedy, that claim or remedy must be severed and may proceed only in a court of competent jurisdiction, while all other claims must proceed through individual arbitration to the fullest extent permitted by law. Nothing in these Terms waives a right to seek public injunctive relief or any other nonwaivable remedy where such a waiver is unlawful.

16G. Protective relief

Either party may seek temporary, preliminary, or emergency equitable relief in a court of competent jurisdiction solely to prevent actual or threatened unauthorized access, misuse, infringement, misappropriation, breach of confidentiality, or imminent harm to the Services, intellectual property, or data security. Seeking that relief does not waive arbitration of any other issue.

16H. Severability and survival

Except as stated in Section 15.F, if any part of this Section 15 is found unenforceable, the remainder will remain in effect to the fullest extent permitted by law. This Section survives termination of your account or these Terms.

17. Governing Law; Venue

Except to the extent preempted by the Federal Arbitration Act or otherwise required by applicable law, these Terms and any Dispute are governed by the laws of the State of North Carolina without regard to conflict-of-law rules. Any court proceeding permitted by these Terms must be brought exclusively in the state or federal courts located in Mecklenburg County, NC and each party consents to personal jurisdiction and venue there.

18. Changes to the Services or These Terms

Company may modify the Services or these Terms from time to time. We will post updated Terms, revise the Last Updated date, and provide additional notice or obtain consent where required by law. Material changes will apply prospectively after the stated effective date. If you do not agree to updated Terms, you must stop using the Services before the changes take effect. A Dispute will be governed by the version of the dispute-resolution terms in effect when the compliant Notice of Dispute is received, unless applicable law requires otherwise.

19. Notices; Electronic Communications

You consent to receive notices, disclosures, agreements, records, and other communications electronically through the Services, your account, email, or other electronic means, to the extent permitted by law. You are responsible for maintaining a current email address and the hardware, software, and internet access necessary to access and retain electronic communications. Where law requires separate consumer consent or disclosures for electronic records, the applicable workflow will govern.

20. General Terms

These Terms, the Privacy Policy, applicable order terms, and any separate written agreement signed by Company constitute the entire agreement between you and Company regarding the Services and supersede prior or contemporaneous agreements on that subject. If there is a conflict, the signed written agreement controls, then applicable order terms, then these Terms, then the Privacy Policy, unless the documents expressly state otherwise.

You may not assign or transfer these Terms or your account without Company’s written consent. Company may assign these Terms in connection with a merger, financing, reorganization, sale of assets, or by operation of law. Company’s failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions remain effective. There are no third-party beneficiaries except Company’s affiliates, licensors, service providers, and indemnified parties, each of whom may enforce provisions that expressly benefit them. Headings are for convenience only.

21. Contact us

For all questions, inquiries, and legal notices, please contact us through the authenticated Lexarra Support Page.

Lex Collective LLC